Frequently Asked Questions

Use the collapsible menus below to find the answers to any questions you may have.

• Apply for Account

  • How do I apply for an account?

    Accounts are subject to status and to apply for an account you will need to complete our online application form. This can be found as a link on the home page or please click here: Apply for an account. This should take no more than 10 minutes. We then conduct an electronic check to confirm your identity and address.

    If we are unable to electronically confirm your identity and address, we will require documentation in order to activate your account. If this is the case or if we require any additional information, we will send you an email with details of what we require.

  • What type of account can I have?

    Capital CFDs offers CFD trading accounts for individuals and companies. You must deposit funds before you wish to make a trade . For further details, please refer to the Funding Your Account section below.

    If you have any queries, please contact our Customer Support either by email: support@capitalcfds.com.au  or by telephone: 1800 259 678.

  • Can somebody else trade on my account?

    Yes, you can nominate a family member or friend by completing a Power of Attorney form.
    Please note that the Power of Attorney allows a nominated person to trade on the account however, they cannot credit or debit the account.

    Funds deposited onto an account must always come from a source held in the same name as the account holder and refunds can only be requested by the account holder.
    Please contact our Customer Support team if you have any queries.

  • What are Limited Risk Accounts?

    At Capital CFDs we want to help minimise the risks of trading. We have therefore designed an account where all your positions will have an associated Guaranteed Stop Order attached to them. This means that, should the market move against you, we will guarantee to close all your positions at a pre-specified exact point. In other words, for every trade you open with a Limited Risk Account you must specify a guaranteed stop to cover the maximum possible loss on that trade. This way you cannot lose more than you have initially invested.
    
    Depending on your level of experience and financial situation you may be steered towards this account when you apply. Once you have gained some experience you are welcome to contact Customer Support to request to swap your account to a standard account. This means you will have the option of placing Guaranteed Stop Orders if you wish but these will not be mandatory.
    As mandatory Guaranteed Stop Orders are essentially a form of insurance against market gaps, they come at a small cost. This will be a premium that will be debited from your account when you place a trade. You should also note that by opting for a Limited Risk Account your Stop will need to be placed further away from your entry level than if you selected a standard account where Guaranteed Stop Orders are not mandatory. Please also be aware that you will not be able to amend orders or place any new orders with guaranteed stops outside of our market hours.
    Details of the premiums and minimum distances can be found by clicking on the "I" button on the trade ticket which will take you to the Market Information sheet.

• Funding Your Account

  • How much do I need to deposit?

    To calculate the minimum deposit required to open a trade, you will need to review the Minimum Initial Margin Requirement (IMR) information, which can be found on the Market Information sheets or on the Market Information window (launched from the “i” button) linked to each market. Please refer to the online User Manual for more specific details on how to calculate your minimum deposit.

  • Depositing Funds

    You can credit your account in a variety of ways which are detailed below. Please note that due to money laundering regulations enforced by ASIC, we are unable to accept funds from any other source than the account holders own funds.

  • Deposit money by debit/credit card

    You can deposit funds securely online or by telephone using a debit or credit card. There is a 2% charge for payments made by credit card. You can register a card and make deposits online in the Payments section of the trading platform.Within the Payments section, click on the Credit My Account button, then Add Card. Alternatively, you can call the Customer Support team on 1800 259 678 .

    We accept all major debit and credit cards. We do not accept American Express and some International Visa Electron cards.

    As a credit card customer you should be aware of changes to the way some credit card companies charge for online trading transactions. These transactions may be treated as cash advances by some credit card companies. Cash advances are usually subject to a higher rate of interest than standard transactions, so you should check the customer agreement of your card carefully.

  • Registering your card details

    If you enter your card details for the first time but do not make a payment, a pre-authorisation service will temporarily take $0.01 from your card and this will only appear on your account for a short time before dropping off. This amount will never actually be removed from your account.

    After you have registered your card once, you will not need to re-register this card unless your card expires or it is inactive for over 12 months.

  • Deposit money via bank transfer

    You can deposit funds directly into our bank account by making a bank transfer from a bank account in the same name as the trading account. Please ensure you use your full name and Capital CFDs  account number as a reference.
    
    Due to money laundering regulations, we cannot accept cash deposited into our bank account. Any funds credited in this way will not be added to your account and could result in significant delays on any refund. Please be aware that large deposits of cash into our accounts by any client may generate an enquiry to the relevant authorities.
    
    Some international transfers will incur a fee charged by your bank or ours. Any charges will come out of the amount that you transfer and therefore we will only credit your CFD account with the funds that we receive. We cannot be held accountable for any bank charges.

    Our bank accounts are held at National Australia Bank (NAB), 255 George Street, Sydney, NSW 2000. Please see below for our bank details:

    Bank Name: National Australian Bank
    
    Account Name: Capital CFDs Customer Trust Account
    
    BSB: 082-057
    
    Account Number: 181-976-992
    
    Swift code/BIC*: NATAAU3302S
    
    * Required for international transfers only

  • Deposit funds using BPAY®

    BPAY is the nationwide electronic bill payment service that has changed the way bills are paid. You log on or call your bank, building society or credit union to pay bills. You have a choice of paying from savings, cheque or credit card accounts.

    To transfer funds into your Capital CFDs  account using BPAY you will need:
    
    - The Capital CFDs  Australia Biller Code which is 1321
    - Your Customer Reference Number (CRN) which is emailed to you when your account is first activated. Please contact Customer Support if you are unable to locate your CRN.

    Using BPAY, funds are cleared and available to trade the next business day if transferred before the daily cut-off time of your bank. Payments made after the daily cut-off times can take 2 business days.
    
    Please contact your bank, credit union or building society if you need assistance making payments by this method.

    BPAY is not part of Capital CFDs. Capital CFDs  cannot be subject to any claim brought against BPAY.
    
    ® Registered to BPAY Pty Ltd
    ABN 69 079 137 51

  • Are my funds deposited online securely?

    To improve the security of the card payments you make into your CFD account and following industry standards, we operate Verified by Visa & MasterCard® SecureCode TM some card types. These schemes, known collectively as 3D Secure, are designed to improve the way that your card payments are authenticated and to reduce the likelihood of card fraud.

    If you have previously enrolled for these services with your bank and we require your card type to use 3D Secure, you will simply be prompted for your 3D Secure password when you next make a payment into your CFD account.

    If you have not yet enrolled in Verified by Visa or MasterCard® SecureCodeTM, you may be prompted by your bank to enrol before a payment can be made. This will be done quickly and securely on your bank's website before seamlessly bringing you back to the payment page to continue with your transaction.

    Please be assured that when inputting your 3D Secure details you are communicating directly with your bank via a secure link. The information that you enter is not disclosed to Capital CFDs. To complete your payment, you will be briefly redirected to a secure screen hosted by your card issuer.

  • How do I arrange a refund?

    If you would like a refund from your Capital CFDs  account, please call us or email us from your registered email address advising us of the amount you wish to receive.

    When sending the request from your registered email address, please ensure you include the following details:

    • - Capital CFDs  trading account number
    • - The last 4 digits of the destination bank account number
    • - Your full name
    • - If you hold a Corporate account, please also include the name the trading account is held in
       

    It is our company policy to return funds to the original source where possible and in order to action a refund we will need to verify the source of the funds. If it is not possible to return the funds to the original source, we may require additional documentation in order to verify the refund destination.
    
    The first time that you request a refund we will request evidence of the original transfer of funds to your account with us and your bank account details:
    
    If you deposit funds by BPAY or by bank transfer we will require a screenshot or statement showing your name, account number, BSB and the transfer made to your account with us.  We will return funds to the same account by bank transfer.
    
    If you deposit funds by credit/debit card we will require a screenshot or statement showing your name, account number, BSB and the card transaction to your account with us.  We will return funds to your bank account by bank transfer. 
    
    If your credit card is not linked to a bank account, we will require a screenshot or statement showing your name and the card transaction to your CFD account with us AND a screenshot or statement dated within the last three months for your bank account.  This will need to show your name, account number and BSB and we will return funds to this bank account.
    
    Please note that if you deposit funds using more than one payment method we may require evidence of each deposit. We may also ask for additional evidence of transactions in cases where either a large number/size of deposits have been made.

  • Refund timeframes and costs

    For domestic bank transfers (within Australia) we will refund your money by standard bank transfer and this usually takes 1 - 2 working days.
    There is no charge for domestic bank transfers in AUD.
    
    For international bank transfers there is a charge of $20.00. We will require your bank’s SWIFT code for an international bank transfer and if any further details are required we will advise you.
    
    If you need your funds urgently, please contact Customer Support on 1800 259 678.
    
    Please note that due to transaction costs, we reserve the right to decline any refund under $100 unless you are closing your account. Please bear this in mind when requesting a refund.

• Making a Trade

  • How do I place a trade?

    Capital CFDs  provides a variety of products to trade on between the hours of Monday 09:00 to Saturday 08:15 AEST/AEDT. You can make your trades online or by telephone.

    For guidance on how to trade using the Capital CFDs  online trading platform, please use our online User Manual.

    If you wish to trade by telephone, our dealing line is 1800 259 648. If you have any problems or questions, you can call our Customer Support team on 1800 259 678. Please refer to our Market Information Sheets for specific trading hours of individual products.

  • Will I be trading on the prices I see online?

    Once you’ve clicked the TRADE button you will be offered the option to buy or sell. Once you have made your trade, it will be processed immediately. You should receive confirmation within a couple of seconds, or you will receive a message informing you that the trade has been declined. If the trade is declined, the reason why will also be displayed.

  • What hours can I trade?

    We are open for trading from Monday 09:00 to Saturday 08:15 AEST/AEDT. You can find details of the trading hours for individual products if you click on the "i" information button to the right of each product or you can find a full, detailed list of all contract specifications if you click here to see our Market Information Sheets: Market Information

  • What products do you offer?

    We offer a full range of CFD products including CFDs on indices, shares, commodities, currencies, bonds and interest rates. You can find full details of the products we offer if you click here to see our Market Information Sheets: Market Information

  • 24 hour trading

    Capital CFDs   normal trading hours are Monday 09:00 to Saturday 08:15 AEST/AEDT. This means that our Capital CFDs is available around the clock. Customer Support hours are Monday to Friday 08:00 – 18:00 AEST/AEDT.

    We quote many of our markets overnight, in particular the UK 100, Wall St, Nikkei and other indices, FX and some commodities. It is possible that you could have any orders filled during the time that we are quoting these markets.

    For full details of the trading hours of our markets please see the Market Information Sheets: Market Information

  • How much margin will the system take when I make my trade or if I move my stop?

    When making a trade the system will look for three things.
    
    1) If you only have the minimum funds available then the stop loss will automatically be generated at 80% of the minimum IMR (initial margin requirement). You can find the minimum IMR for all of our products on the Market Information Sheet.
    
    2) If you have more funds than the max CGSL (computer generated stop level) for that product, the system will allocate the stop at 80% of the max CGSL for that product.
    
    E.g. for the Australia 200 CFD, the max CGSL is 150 so if you were trading 1 CFD contract and you had $200 on your account, the system would only use up $150 as margin with your stop loss 120 points away from your entry price. In this scenario, you would be left with $50 to make other trades.

    3) If you have more funds on your account than the minimum IMR but less than the max CGSL, the system will take all the funds as margin and the stop will be calculated at 80% of these funds.

    You can of course amend the automatic stop by clicking on "Order Book" and then "AMEND". Moving your stop closer to your entry price will free up more funds.  The min IMR would be the lowest margin you can obtain  regardless of how close you place your stop.
    
    If you move your stop further away provided you have sufficient funds on the account. The funds required can be calculated as follows:
    
    Margin required = number of points away from entry price x 125% x trade size
    
    For example if you have your stop 100 points away from your entry price, you will need $125 available for a trade with the size of 1.
    
    If you have a Guaranteed Stop Orders order attached to an open position, the amount of margin taken will be your maximum loss: difference between your entry price and the stop loss price x trade size.
    
    For example, if you wish to buy 1 Australia 200 at 4800 and set your Guaranteed Stop Orders at 4700 (100 points away), the margin that the system will hold is $100.

  • Can I place a Guaranteed Stop Order?

    At Capital CFDs  you can guarantee your automatic Stop Loss by selecting it to be a Guaranteed Stop Order. With a Guaranteed Stop Order you can trade safe in the knowledge that, should a market gap through your stop level, you will not suffer any extra losses from slippage and you will be stopped out at the level you requested.

    But there is a premium and minimum distance for selecting your automatic Stop Loss to be guaranteed. For example, the premium (which is a multiple of your stake) and minimum distance for the UK 100 Rolling Daily is 2 and 30 respectively, so if you bought £5 per point a 5900.0, your account would be debited £10 (2 x £5) and your guaranteed stop would have to be a minimum of 31 points away (the minimum distance is the number specified, plus the market’s spread).

    It is also possible to specify that any stop loss linked to a New Order is a Guaranteed Stop Order. In this case the premium is not applied until the New Order is filled.

    You can place or amend a Guaranteed Stop Order at any time when the underlying market is open and any amend to the level has to be at least the minimum distance (minimum, plus the market’s spread) from the current quote.

    If you close a position that has a Guaranteed Stop Order attached, then the premium is not recredited to your account. To find out what the premiums and minimum distances are please see the Market Information.

  • Can I place a Trailing Stop?

    Trailing Stops are a risk management tool that allow you to manage your risk without restricting your potential profit. They can help you to secure your gains as the market moves in your favour and give you added flexibility as they automatically track your profitable positions. This means you don't have to continuously think about monitoring your position and moving your stop manually.

     

    A Trailing Stop can be added when placing a trade by ticking the "Trailing" box on the trade ticket. You can also amend an existing stop order to be set to trailing from Order Book by clicking on the AMEND button.

     

    Once you have ticked the "Trailing" box you need to set the distance you want your Trailing Stop away. If the market then moves in your favour, the Trailing Stop will move in that direction at a set size of increments. For details of the minimum distances and set size of increments applicable to Trailing Stops please the order section of the trade ticket.

     

    Please note that Trailing Stops are not guaranteed so you may still be subject to slippage in volatile market conditions, so it is not possible to have both a Trailing Stop and a guaranteed stop. There are no extra charges for selecting your stop order to be trailing.

     

    Trailing stops are not available for all products; please check on the order section of the trade ticket.

     

    Example of a Trailing Stop

    Here is an example of how one might use a Trailing Stop. Buy 1 CFD Contract of the Aus 200 Cash Index at 4250. The level of the stop order is set at 4100 and the "Trailing" box is ticked. If the market moves in your favour (higher) then the Trailing Stop will move in that direction according to the set size of increments applicable to that market. If it is set to increments of 10 points (you can find this out from the Market Information Sheets), then if your Aus 200 Cash Index position moves higher by 10 increments or index points your Trailing Stop will jump up 10 points to 4110.

     

    If Aus 200 Cash Index continues to rally without retracing, then for every 10 points it rises, your Trailing Stop will carry on stepping higher in increments of 10 points.

     

    If at some point Aus 200 Cash Index does turn lower, then your Trailing Stop will remain in place at the last level it has stepped to, acting as a normal stop loss order.

• Closing a trade

  • How do I close a trade?

    Your trade is valid until our market expiry time. Please see our Market Information Sheets for last dealing times and settlement details of individual markets.

    If you decide to close your position before it expires, you can close it manually in one of two ways. The simplest way is to click on the "Open Positions" button to view your open trade. You will see a CLOSE button on the right hand side. If you click this button, you will only be given one option either a buy or a sell i.e. an equal and opposite trade.

    Alternatively, you can close your position by finding the original product that you traded, entering an equal trade size and then making a trade in the opposite direction. For example if you make a 5 CFD buy to open, you will need to make a 5 CFD sell to close.

    Your trade may also be closed if your automatic stop level is hit or limit order is executed.

    Any profits/losses incurred are realised upon the trade closure. Please refer to the online User Manual for guidance on how to manually close a trade.

  • Can I partially close my position?

    Yes, you can partially close a position. Please refer to the online User Manual for further details.

• Managing your Positions

  • What happens when a share goes ex-dividend?

    The morning after a share goes ex-dividend, typically the price of the share will drop by the amount of the dividend. Capital CFDs will credit clients who have long (buy) positions with 80% of the value of the dividend and will debit clients with short (sell) positions with 100% of the dividend.

    For example, if ANZ bank goes ex-dividend with a declared dividend of 7.5 cents, a client who was long (buy) 1000 CFDs would receive 1000 x 0.075 x 80% or $60. A client who was short the same amount (i.e. 1000 CFDs) in ANZ would be debited with $75 (1000 x 0.075 x 100%).

    When shares go ex-dividend, typically, the value of the shares in question will go down. This will be reflected in the value of the relevant index. Therefore, we make dividend adjustments for clients holding positions in certain indices, as and when shares within those indices go ex-dividend. We credit clients who have long (buy) positions and debit clients with short (sell) positions. This 'dividend' effect is paid using the same formula as for the individual equity market taking into account the weighting of the shares within the relevant index.

  • How do we derive our FX prices?

    We subscribe to a data feed which gives us the best bid and offer in the market from several major banks in any given currency pair. The best bid might be from one bank, and the best ask might be from another bank. We take the best of each (i.e. the highest bid and the lowest offer) and put our spread (which remains fixed) around this spread.

  • On the FX, do we round up if the spread is 3?

    No. If the market spread is 1, we add one to each side so that our spread is 3. And even if we did, the net result is irrelevant. Say, for example, we rounded up on a 3-tick spread. If you went long you'd pay that extra half a tick on the way in, but you'd gain it on the way out. Whether we rounded up or down, the spread is still 3 ticks! Plus, you are still exposed to the same currency price movements - if cable rallies 10 ticks, you will make 10 ticks whether the price you traded at was rounded up or down.

  • How do we derive our prices for cash stock indices?

    This is a common question for CFD providers as it does cause some confusion with clients.
    All major indices quoted by Capital CFDs  have a futures market related to them. This future trades at a price which reflects the underlying market plus some adjustments. These adjustments are calculated from the theoretical value of dividends payable between today and the expiry of the future and the cost of carry for the index over the same period.

    This adjustment is called the 'fair value'. Capital CFDs  will adjust the cash price of each index by its own fair value number each day. Capital CFDs  links the cash quote to the relevant future concerned and offsets the quote by the current fair value. Therefore the cash price is moved by the futures price and not vice versa, this is because the underlying cash price is a lagging market indicator which does not react in a timely manner to market moving news.

  • How are the share prices calculated?

    For Australian share CFDs we quote the underlying market price and charge commissions at 0.05% with a minimum charge of $5 per trade.
    
    For all other shares we derive our bid using the underlying market bid and the offer from the underlying market offer. Our spread is then added around the underlying market bid/offer to create our quote.

  • Why are the FX prices I can see different to yours?

    There is no single exchange on which all FX trades are transacted, and so there is never a single price at which you can say that a given currency pair is trading. Bank "A" might sell GBP/USD (cable) to Bank "B" at 1.7750, whilst at exactly the same time Bank "C" might sell cable to Bank "D" at 1.7755. Bank "A" may record its trades to a database to which Data Vendor "X" has access, whilst Bank "C" might record its trades on a separate database to which Data Vendor "Y" has access. For this reason, it is highly possible for 2 different data vendors to be showing 2 different prices at exactly the same time in the same currency pair.

  • How does fractional pip pricing work

    We have improved the way we price FX pairs to greater reflect the underlying interbank market by adding an extra integer to many of the quotes. 

    The reason for doing this is to make our FX prices more accurate and thus give you a better and more accurate price to trade on.

    How will this work?

    On some trade tickets the very last number in the price may be a smaller digit. This smaller digit is not the actual tick size of the price, but simply an extra integer i.e. 1/10th of a point. Therefore, as a general rule, you will be trading on the last large figure of the price quoted, as you were before, but with the additional benefit of seeing an extra (smaller) digit for greater accuracy.

    If we take an FX market such as AUD/USD, for example.  Rather than quoting this market to four decimal places as a price of 0.9898 – 0.9900, we have added a smaller integer to make the quote five decimal places.  In the example below, if you bought 1 CFD contract on AUD/USD Rolling Daily at 0.99005 and sold it to close at 0.99015, your profit would be $1 USD.

    

    The benefit to you

    Prior to us making this change, the buy price was rounded to the last tradable digit. Now, with the additional decimal place, you will see and be able to trade on a more accurate price.

• Overnight financing

  • What is overnight financing?

    For CFDs that do not have an expiry date an overnight financing rate is applied on a daily basis. Whilst it is normal for equity and index long positions to incur a debit and for short positions to receive a credit when overnight financing is applied, there are times when you may be debited for a short position, for example when interest rates are very low (Please note overnight financing for FX positions is different).

    For a position held on a Friday or prior to a Capital CFDs non-business day, financing will be applied according to the number of days until the subsequent Capital CFDs business day.

    For example, for a position that is rolled from a Friday to a Monday, financing will be applied for 3 days. Any profits/losses are realised when the position is closed.

  • How is overnight financing calculated ?

    The overnight financing for FX can be calculated using this formula:

    F =	[(P / U) x S x I] / B
    F =	Overnight financing
    P =	Closing price
    U =	Unit risk
    S =	Size
    B =	day basis (365)

    I = applicable interest rate:	long positions:	RFR + 2%
    	short positions:	RFR - 2%

    
    

    Unit risk: The smallest movement on the relevant contract that equates to a profit/loss change that is the same as your stake. E.g. on GBP/USD a movement of 0.0001 in the price would mean a profit/loss shift on your trade of the full stake and so the unit risk would be 0.0001.
    For FX pairs with a unit risk of 0.0001, 1 CFD is the equivalent of 10,000 of the base currency (the first currency of the FX pair).
    
    For FX pairs with a unit risk of 0.01, 1 CFD is the equivalent of 100 of the base currency (the first currency of the FX pair).

    Please refer to Market Information sheet for further details.
    
    

    Sometimes the Unit Risk is not required in calculating the overnight financing (see some share examples below).

    RFR: The RFR for FX is calculated as the funding rate corresponding to the 2nd currency minus the funding rate corresponding to the 1st currency.
    
    For example, the 1st currency of GBP/USD is sterling and the second is the US dollar. Therefore, if USD rates were 2% and GBP rates were 4.75% then the RFR for GPB/USD would be 2% - 4.75% or minus 2.75% (a negative differential).
    
    For example, if the funding rates were as follows:

    AUD: 5.25%     GBP:

    4.75%

    EUR:

    2.00%

    USD:

    2.00%

    
    

    Please note the above rates are for illustrative purposes only and are not necessarily representative of current cash rates.
    The RFR of the following currency pairs would therefore be calculated as:

    FX Pair		RFR
    EUR/GBP	2.75%	(4.75% - 2.00%)
    GBP/EUR	- 2.75%	(2.0% - 4.75%)
    EUR/USD	0%	(2.00% - 2.00%)
    AUD/USD	- 3.25%	(2.0% - 5.25%)

    
    

    Note: Remember to add 2% to the RFR for long positions and minus 2% for short positions.
    The RFR for shares and indices is generally equivalent to the base rate of the underlying currency of the country of the market concerned. If you are long of a share/index contract, this equates to real market cash exposure and so interest may be charged on this cash value for each day that the position is held open overnight. If you are short of a share/index contract, an interest return may be paid on these equivalent cash funds. For example, the RFR for a short CFD on Google may be based on the US Fed Funds Rate minus 2%.

    Examples:

    1. 1.Currencies
       
       AUD/USD spot
        

    Buy 10 CFDs	0.0001
    Closing price	0.9830
    Unit risk	0.0001
    Applicable interest rate	-1.25% (2.00% - 5.25% + 2%)

    [(0.9830 / 0.0001) X 10 X (-1.25%)] / 365 = -3.37

    Your account would be credited AU$3.37 as overnight financing.

    Normally, for a buy position you would be charged the overnight financing but because this calculation has returned a negative number, you will actually receive this amount.

    1. EUR/USD spot
        

    Buy 10 CFDs
    Closing price	1.3935
    Unit risk	0.0001
    Applicable interest rate	-2.00% (2.00% - 2.00% - 2%)

    
    

    [(1.3935 / 0.0001) x 10 x (-2.00%)] / 365= -7.64
    
    Your account would be debited €7.64 as overnight financing.
    
    Please note that as with the previous example of a long position, this has returned a negative number but in this case, as this is a sell position, instead of you receiving the money you will be paying it.
    
    2.Shares
    
    Australian Shares
     

    Buy 1000 Macquarie Group CFDs
    Closing price	AU$37.50
    Unit risk	0.01

    
    

    A 1000 CFD long position with a closing price of AU$37.50 would be equal to AU$37,500 market exposure (this equates your trade to the number of shares you would have to buy from a stockbroker to create the same market risk, a 1000 CFD trade = 1000 shares).

    Overnight financing = [37.50 x 1000 x (5.25% + 2%)] / 365 = AU$7.45
    
    As you are holding a long position over night, the applicable interest rate here is the AUD cash rate of 5.25% + 2%. In this example your account will be debited AU$7.45 for the overnight financing.

    UK Shares
    
    

    Sell 1000 Xstrata Plc CFDs
    Closing price	1249.00p*
    Unit risk	1

    
    

    Overnight financing = [£12.49 x 1000 x (4.75% - 2%)] / 365 = £0.94
    
    As you are holding a short position overnight, the applicable interest rate is the GBP cash rate of 4.75% - 2%. Your account will be credited £0.94 for the overnight financing.
    
    *All shares quoted on the London Stock Exchange are in pence. 1249p = £12.49

    3.Indices
    
    US Indices
    
    

    Long 1 Wall Street CFD
    Closing price	10838
    Unit risk	1

    Overnight financing = [10838 x 1 x (2% + 2%)] / 365 = US$1.19
    
    

    As you are holding a long position overnight, the applicable interest rate is the USD cash rate of 2% + 2%. Your account will be debited US$1.19.

    Australian Indices
    
    

    Sell 1 Australia 200 CFD
    Closing price	4657
    Unit risk	1

    
    

    Overnight financing = [4657 x 1 x (5.25% - 2%)] / 365 = AU$0.41
    
    As you are holding a short position overnight, the applicable interest rate is the AUD cash rate of 5.25% - 2%. Your account will be credited AU$0.41.
     

  • Relevant Funding Rate (RFR)

    Shares & indices: The RFR is generally equivalent to the base rate of the underlying currency of the country of the market concerned. If you are long of a share/index contract, this equates to real market cash exposure and so interest may be charged on this cash value for each day that the position is held open overnight. If you are short of a share/index contract, an interest return may be paid on these equivalent cash funds.

    E.g. the RFR for a short CFD on Google may be based on the US Fed Funds Rate minus 2%

    Currencies: The RFR is calculated as the funding rate corresponding to the 2nd currency minus the funding rate corresponding to the 1st currency. E.g. the 1st currency of GBP/USD is sterling and the second is the US dollar. Therefore, if USD rates were 2% and GBP rates were 4.75% then the RFR for GBP/USD would be 2% - 4.75% or minus 2.75% (a negative differential).

    For example, if the funding rates were as follows:

    GBP:

    4.75%

    EUR:

    2.0%

    USD:

    2.0%

    The rates used for the examples above are indicative and are not necessarily 
    representative of correct rates. The RFR of the following currency pairs would therefore be calculated as:

    FX Pair		RFR
    EUR/GBP	2.75%	(4.75% - 2.0%)
    GBP/EUR	- 2.75%	(2.0% - 4.75%)
    EUR/GBP	0%	(2.0% - 2.0%)

    Note: Remember to add 2% to the RFR for long positions and minus 2% for short positions.

    Unit risk: The smallest movement on the relevant contract that equates to a profit/loss change that is the same as your stake. E.g. on GBP/USD a movement of 0.0001 in the price would mean a profit /loss shift on your trade of the full stake and so the unit risk would be 0.0001.

  • Can I roll over my future contract positions?

    Capital CFDs   also offers the facility to rollover futures contracts. If you choose to roll any quarterly or monthly contracts, you will need to contact us before the last dealing time for that market to leave a rollover instruction. For indices, commodities and Forex contracts, Capital CFDs  will close the trade at our midpoint and offer the subsequent quarter at the corresponding bid/offer. Please note that on rollover of futures contracts, the existing trade is closed, realising any profits or losses incurred and a new position is subsequently opened.

• Managing Your Account

  • How can I view my previous trades?

    You can see details of the trades that you have made and that have been settled if you click on the Trade History section of your account.

    This information will be held on your account for 3 months. If you require further details of all the trades you have made, please contact Customer Support at support@capitalcfds.com.au

  • How can I view my open positions?

    Details of any open positions can be found if you click on “Open Positions”. If you have more than one trade on the same instrument, please click the "+" button which will give you a detailed breakdown of the overall position.

    The automatic stop loss order that is linked to your open position can be found if you click on the Order Book button. This section also holds details of any new orders or limit orders.

  • How do I change my contact info?

    If a problem occurs on your account, it is important for us to be able to contact you. Please ensure that your email address is always up to date and, if necessary, please check to ensure that your inbox has not exceeded its limit. We send all contract notes via email and it is your responsibility to provide us with the correct contact details. Your contract notes are proof of the trades that you have made and if you have any kind of query we will ask you for copies of your contract notes.

    If you move house, please contact Customer Support by email or telephone to advise us of your new address. If we are unable to confirm your new address electronically we will require some documentation, details of which will be provided at the time.

  • How do I change my contact details?

    If a problem occurs on your account, it is important for us to be able to contact you. Please ensure that your email address is always up to date and, if necessary, please check to ensure that your inbox has not exceeded its limit. We send all contract notes via email and it is your responsibility to provide us with the correct contact details. Your contract notes are proof of the trades that you have made and if you have any kind of query we will ask you for copies of your contract notes.
    
    If any of your contact details change, please contact Customer Support.

  • How do I change my password?

    If you wish to change your password, please call us and we will conduct a security check to confirm your identity and then generate an email with a temporary password. You can use this to log into your account and can then change your password to something more memorable. Your password will then be securely encrypted in our system.

  • I've forgotten my username/password

    If you have forgotten your username or password, please call Customer Support and we will be able to assist you further.

  • How do I monitor my account?

    Log into your account and click on All Account Transactions and you will find Account Summary at the bottom left of your screen. You will see details of the most recent closing trades you have conducted and details of any profit/loss.

  • Do I get a contract note?

    You will receive a contract note via email for each trade you make whether you trade online or by telephone. You will also receive an email confirmation every time you amend an existing order.

  • Will I receive a statement?

    You can view the account statement online once you have logged onto your account. Click on All Account Transactions which stores all account activities for 3 months. You can also download and Excel version of the statement by clicking on the icon next to the Balance column.
    
    If you wish to access transactions that are older than 3 months old, please contact Customer Support.

• Complaints Procedure

  • Making a complaint

    Capital CFDs   has clear internal and external complaint resolution procedures and we are a member of an independent dispute resolution scheme, the Financial Ombudsman Service (FOS). In the event of a complaint or a query, please contact our Customer Support team. If the complaint cannot be resolved at this first point of contact, you should put your complaint in writing and send it to:

    The Complaints Officer                                                                       
    Capital CFDs 
    Level 14 
    Macquarie House
    167 MacquarieStreet
    Sydney, NSW 2000
    
    The complaint will then be fully investigated by the team in a timely manner. The Complaints Officer will then report the findings to you either by phone or in writing. If you are still dissatisfied with the situation you can direct the complaint to the FOS:
    
    Financial Ombudsman Service
    GPO Box 3
    Melbourne
    Victoria 3001
    Phone: 1300 780 808 or +61 (03) 9613 7366
    Fax: +61 (03) 96136399
    Website: www.fos.org.au
    
    Capital CFDs  will provide you with a guide to the External Dispute Resolution Scheme once notified of any complaint to FOS. We will assist FOS in their investigation and we are bound by any decision that they make in regard to the dispute.

• Other Questions

  • What type of PC supports your site?

    Most modern PCs will run our interface successfully, but in order to achieve the best performance we recommend that you have at least 1.8 GHz Pentium IV (or equivalent) processor with 512MB of RAM. Other programs installed and running could affect the performance of the website.

  • Is my software compatible with the website?

    We support PC platforms Windows 2000, XP and Vista. We also support Apple Mac platforms.

  • What facilities do I need to view the website?

    The Capital CFDs trading platform is available via HTML (the Internet) and therefore you do not need to download any additional software onto your computer. As a general rule, we design our systems to work with most browsers on any system with any ISP (Internet Service Provider) broadband connection.

    You may need to upgrade some of the existing software on your machine, and the information below will guide you through this process. If you have any questions, please call our Customer Support team us on 1800 259 678 and we will be pleased to help.

  • How can I view your Live Prices?

    The site requires Flash 9 or later. If you are unsure that you have Flash, or wish to check you have the latest version, you can download the latest version here: http://www.macromedia.com/support/flash/ts/documents/test_version.htm

  • What do I need to do to view your Charts?

    If you wish to see our charts on the trading platform, you will need Adobe Flash. You can download the latest version of here: http://get.adobe.com/flashplayer/

  • Which Internet browser should I use?

    You can access the Capital CFDs website using the latest versions of main browser, including Internet Explorer, Firefox and Safari.

    However, if you attempt to access our site using an AOL browser, it is possible that you may experience problems logging into our site. We would recommend that you use one of the following browser connections, which are available free of charge.

    Click below to download the latest versions of these browsers for free:

    Internet Explorer
    Firefox
    Safari

  • Do I need to adjust my monitor/screen settings?

    You will get the best results from our site if you set your screen resolution to a minimum of 1024 x 768 pixels. If you require assistance in doing this, please call our support team on 1800 259 678, and they will be happy to help.

  • Can I trade using an Apple Mac?

    Our site is fully compatible with the Apple Mac. However, if you do experience problems with our website, we recommend upgrading to the latest version of Internet Explorer for Mac. Please be aware that, although Microsoft may continue to provide security and performance updates to the Internet Explorer for Mac, no major new releases are planned.

    If you find that Internet Explorer for Mac does not work properly, please try using Apple's new Safari Browser: http://www.apple.com/safari/download/

  • What about cookies?

    Our interface uses Session Cookies, and these must be enabled before you can log in. "Cookies" are small amounts of data that a website can send to your web browser and store on your computer. Cookies do not contain personal information about you (unless you knowingly provide it). We use cookies to enhance navigation and the functionality of our website to securely verify your identity.

    Please follow the instructions below to allow your browser to accept Session Cookies. If you have any questions, please call us on 1800 259 678.

  • Firewalls

    Although we have taken care to design the site to be compatible with the most popular firewall vendors, it is quite possible that specific firewall settings or configuration could limit your experience of the Capital CFDs website. If you are using a firewall and are not sure whether it is the cause of your problem, please email us with details of the type of firewall that you have. As a simple test, you could shut down your firewall for a few seconds while you reload the Capital CFDs site.

    If you are still experiencing trouble, it is most likely that your firewall is not the root cause. If the problem is no longer evident, your firewall is most likely blocking/changing certain content. In this case, it would be a good idea to contact your firewall vendor for support.

  • How do I amend my cookie settings?

    Internet Explorer 7
    Select 'Internet Options' from the 'Tools' menu and then select the 'Privacy' tab. Finally, choose 'Accept'/'Prompt' for 'First-party Cookies' and tick the 'Always allow session cookies' box.

    Internet Explorer 8
    Select 'Internet Options' from the 'Tools' menu and then select the 'Privacy' tab. Finally, move the slider to the 'Medium'/'Low'/'Accept All Cookies' level.

    Firefox
    Select 'Options' from the 'Tools' menu and then select 'Privacy'. Finally, expand the 'Cookies' heading and tick the box for 'Allow Cookies'.

    Safari
    Select the Tools button on the top-right hand corner of the browser, then select 'Preferences'. Finally, select the 'Security' button, and then from the 'Accept cookies' section, choose 'Always'/'Only from sites I visit'. Note: To find out which version of Internet Explorer you are using, click 'Help' and then 'About Internet Explorer' on your browser menu.

  • How secure is your website?

    The Capital CFDs website is protected by a Thawte verified certificate. This means that any information that you provide is protected by a secure certificate provider, thus ensuring the security of the site. More information regarding Thawte can be viewed here.