User Manual

Making a trade

Click on the TRADE button and the trade ticket will appear.

Trade ticket column

Now all you need to do is adjust your trade size and decide if you wish to buy or sell. Live prices will continue to update until you click the buy or sell button.

You can choose the trade size by either using the up or down arrow or by typing in the size manually.

Trade ticket

At the same time as placing your trade you can set the level at which you wish your mandatory stop loss and limit order (if you want one) to be.

Remember, stop losses* are automatically allocated to every open trade, but you can specify the level yourself at the time of opening a trade.

* Stop losses are not guaranteed and are subject to slippage. If you wish to have the certainty of having your stop loss price guaranteed, you can place a Guaranteed Stop Order order by ticking the “GUARANTEED” box on the ticket. Please note that GSLs attract a premium which is charged at the time the order is placed. The premium is not refundable if the Guaranteed Stop Order expires or is subsequently cancelled. For further information on GSLs please refer to our Market Information Sheet.

Once you’ve clicked either the buy or sell button and your trade has been accepted you will get on screen confirmation plus confirmation by email.

Trade confirmation

If you notice any discrepancies, please contact us immediately, preferably by telephone.

Trade confirmation

Multiple trade tickets and tear-off

If you already have a trade ticket open, you can click on TRADE next to another instrument to launch another trade ticket. The second one will be launched above the previous trade ticket in the column on the right-hand side.

Multiple trade tickets

You can open as many trade tickets as you wish, but it is not possible to open more than one trade ticket in the same instrument.

You can click the tear-off icon and your trade tickets will be opened in a new window.

Tear Off

Closing a trade

If you decide to close a position, go to “Open Positions” and click on “Close” to the right of the position you wish to close. You will only be given one option either a buy or a sell depending on the direction of your original trade. For example, if you had a long position you would need to sell to close so only the sell button will appear when you click on ”Close”.

Close trade ticket

Alternatively, you can place a trade of the same size but of the opposite direction on the same instrument. For example, if you make a 5 CFD buy to open, you will need to make a 5 CFD sell to close.

Cherry picking which trade you want to close

If you have opened more than one trade in the same instrument, the total size will be shown with the average opening price.

For example, you initially bought 2 Australia 200 CFDs at 4795, and then another one contract at 4818, your Open Positions would look like this:

Cherry Pick

Each open position has a “+” symbol next to it. Click on the symbol and it will reveal each individual trade. This allows you to close your trades in any order you like.

If you do not cherry pick when closing your positions, the closing trades will work on a first in first out basis.

In the above example, if you subsequently sold 1 Australia 200 CFD at 4814, half of your first trade would be closed and your second trade would still be open. Your Open Positions would look like this:

Cherry Pick 2

Partially closing an open position

If you wish to partially close a position, you can do this by either finding the original product that you traded and adjusting the size (which will be less than your original size) and then make a trade in the opposite direction or by clicking on the close button in Open Positions and using the down arrow to adjust your size lower. For example, you initially made a 5 CFD buy to open and then you decide you want to partially close your position to 2 CFDs. You would need to sell 3 CFDs to close this part of your position.

Close and reverse an open position

If you wish to change the direction of an open position, you can achieve this by one simple trade: find the original product that you traded, adjust the size (which will be more than your original size) and then make a trade in the opposite direction. So, using the example above, you initially made a 5 CFD buy to open and then you wish to close and reverse your position by selling 8 CFDs. By taking this action your 8 CFD sell would close the original 5 CFD buy position and instantaneously open a new 3 CFD sell position, at the same price.

Capital CFDs automatically applies a stop loss to every new trade. Please note that these automated stop loss orders are not guaranteed. If you wish to have the certainty of having your stop loss price guaranteed, we offer Guaranteed Stop Orders (GSLs).

Every instrument has a minimum distance from the current price at which any stop can be accepted. You may move the stop further from the current market price provided your account has sufficient funds for you to do so.

When a position is closed, the automated stop loss order related to that trade will be automatically cancelled.

In order to amend your stop loss and/or add a limit order to your open position, you need to go to either the Order Book or the Open Positions window.

When you click on the “AMEND” button (on the Order Book page) or the “ORDER” button (on the Open Positions page), you will see this order ticket:

Calculate minimum deposit

Specify the prices that you would like to set the orders to and click on "SUBMIT".

View and/or amend your Stop Loss, Limit Orders and New Orders

You can find details of all Stops, limit orders and new orders if you click on the Order Book tab.

Order Book

Click the “AMEND” button to amend your stop loss. Stop losses cannot be cancelled, they can only be amended.

New Orders

A ‘new order’ is an order that is not attached to any existing open position and is independent of any other instruction. A new order is used to open a new position at a price that is not available given the current market price.

The ‘new order’ functionality is useful for placing orders at critical market points so that you do not have to be watching the markets every moment of every day to ensure that you do not miss an opportunity.

Creating a New Order

1. To create a ‘new order’ go to the instrument of your choice and click on the “ORDER” button.

New order

2. Specify your trade size, the price level at which you would like your new order to be executed and whether it needs to be a buy or sell.

3. When placing a new order you can also specify where you would like the contingent stop loss and/or the limit order to be.

Please note that it is your responsibility to ensure you have sufficient funds to cover your orders when they are triggered. The order will be cancelled when triggered if the funding requirement is not met.

All Account Transactions

This is where you can see all the transactions made on your account for the past 3 months. It can be found on the bottom row of tabs of the trading screen. This means any money you have credited or money withdrawn from the account. You will also be able to see money you have made or lost on closing positions. You can click on the ‘Download Full Account History’ button to view all of your transactions in excel format. If you wish to retrieve transactions that are older than 3 months, please contact us on 1800 269 678.

On the left hand side of your All Account Transactions tab, you will find Account Summary. The terms displayed under Account Summary are explained below:

Base Currency

This is the currency in which your account is held.

Cash Balance

This is the amount of cash you have in your account.

Open P/L

This shows the running profit (loss) from your open positions.

Trading Resources

This is the amount of funds available to open new trades.

Please note that Trading Resources is the maximum amount of funds that may be available for withdrawal.

Account Valuation

This is your cash balance plus or minus your total running profit and loss: what your account balance would be if you close all the open positions right now. This will fluctuate with the market movement.

Trade History

Trade History can be found on the bottom navigation bar. This includes the instruments you have traded in, your trade size, the direction of the trade (buy or sell), the date and time of the trade and the price. You can also download these transactions in an Excel format.

Payments

This is where you can credit your account or request for funds to be withdrawn out of your account.

Trading Tools

This is where you can find free of charge access to a number of third party websites who provide research analysis such as Technical Analysis, a Market Squawk, an Economic Calendar and Market Data and daily/weekly market commentary.

Help

This is where you can find the complete Market Information document, our FAQs, where you can gain access to this User Manual, the Customer Agreement and our contact details.